Privacy Policy

The Sanctuary Holistic and Meditation Studio is a trading name of Nami Naturale Ltd, registered in Ireland.
We also trade under the brands Nami Naturale Skincare, Joy’s Daughters, and Gra Agu Solas Botanicals for the manufacture and sale of natural skincare products.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or interact with us. We comply with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and relevant Irish data protection laws.

1. Information We Collect

We may collect the following types of information:

Personal Information: name, email address, postal address, telephone number, payment details (including credit/debit card information for transactions).
Account Information: login details, password, order history.
Technical Information: IP address, browser type, device information, operating system, referring website, pages you viewed, and time spent on pages.
Communications: messages, feedback, reviews, and enquiries you send us.
Cookies & Tracking Data: see our Cookie Policy for details.

We only collect data necessary for the purposes set out below.

2. How We Collect Your Information

We collect personal data when you:

Make a purchase on our website.
Create an account or subscribe to our mailing list.
Contact us via email, phone, or our online forms.
Interact with our website through cookies and analytics tools.

3. Lawful Basis for Processing

We process your personal data based on one or more of the following lawful grounds:

Consent (e.g., for marketing communications).
Contract (to fulfil your orders or bookings).
Legal Obligation (e.g., for tax or accounting purposes).
Legitimate Interests (e.g., to improve our services).

4. Why We Collect Your Information

We use your personal data to:

Provide and manage our services and products.
Process transactions and deliver orders.
Respond to your enquiries and provide customer support.
Send important service updates and promotional offers (with your consent).
Analyse website performance and improve user experience.
Comply with legal obligations.

5. Sharing Your Information

We may share your personal data with:

Service providers: Webador (website hosting), payment processors, shipping carriers, email marketing platforms, analytics providers.
Regulatory bodies: when required by law.
We do not sell or rent your personal data.

6. Data Storage & Security

Your data is stored on secure servers hosted by Webador and other trusted service providers. All payment transactions comply with PCI-DSS standards. We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

7. Cookies

We use cookies to improve your browsing experience. These include:

Essential cookies (required for website functionality)
Analytics cookies (help us improve our website)
Marketing cookies (help us show relevant ads)

You can manage your cookie preferences via your browser settings. For more details, see our Cookie Policy.

8. Your Rights Under GDPR

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request erasure of your personal data.
Restrict or object to processing.
Withdraw your consent at any time.
Receive your data in a portable format.

To exercise your rights, contact us at info@thesanctuaryholisticstudio.com.

9. Withdrawing Consent

You may withdraw your consent for marketing or other processing at any time by contacting us at info@thesanctuaryholisticstudio.com. This will not affect processing carried out before your withdrawal.

10. Privacy Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with the revised date.

11. Contact Information

For questions about this policy or to exercise your GDPR rights, contact:

Data Protection Officer
Nami Naturale Ltd (trading as The Sanctuary Holistic and Meditation Studio)
Email: info@thesanctuaryholisticstudio.com